Your journey to CyberCatch: A resume

Welcome to my professional portfolio, CyberCatch. Here, you'll discover my dedication as an entry-level IT professional and cybersecurity student, bringing 3+ years of robust technical support and customer service from diverse sectors. I'm skilled in Windows/Linux, Python, ticketing systems, and enterprise platforms like AWS, ready to contribute to your team.

Core competencies in action

My foundation is built on critical competencies: Troubleshooting, Documentation, Incident Response, Workflow Optimization, Customer Support, and Compliance. I've resolved 90% of technical issues on first contact, managed 200+ monthly cases with 99% accuracy, and developed workflow improvements that earned multiple awards. My blend of customer service excellence with technical cybersecurity skills, including incident response, compliance workflows, and log analysis, is a unique differentiator.

Your next cybersecurity and IT role

I am actively seeking roles as an Entry-Level IT Support & Cybersecurity Professional. My strong troubleshooting, meticulous documentation, and exceptional customer support expertise make me a valuable asset for organizations valuing both technical prowess and client satisfaction in their cybersecurity operations. I am hoping to attract companies where I can apply my skills in Windows/Linux environments, Python scripting, and enterprise platforms to solve complex challenges.

Passion for networking: Mastering ipv4

My passion for cybersecurity is vividly demonstrated through my in-depth exploration of IPv4. This project showcased my ability to grasp complex networking concepts, analyze protocols, and understand foundational internet infrastructure. It highlights my due diligence in learning the operations and inner workings of cybersecurity, proving that I am knowledgeable in the field and committed to continuous learning.